Violence in Gaza

While some of us have been celebrating the birth of Jesus Christ and the message of love and peace that he brought to this world, others are continuing to walk the road of hate and violence.

"270 Die in Ongoing Israeli Strikes on Gaza" - msnbc.com
"U.S. Blames Hamas for Attack by Israel" - The Associated Press
"Hamas Unlikely to be Toppled" - The Associated Press

And the list of headlines continue as Israel retaliates against what they have described as "almost daily rocket and mortar fire from Gaza that intensified after Hamas ended a six-month ceasefire a week ago." The truce began to fall apart in early November after Israel sent troops across the border in a raid on Gaza. Since that time there have been multiple rocket attacks on Israel fired by militants in Gaza.

The Palestinian President Mahmoud Abbas, who is supposed to be in control of the West Bank, condemned the attacks, but is in no position to stop Hamas. In fact, once his four-year term ends next month it is clear that Hamas will pay no attention to President Abbas, not that they heeded his counsel in the past.

And Hamas promises to strike back with rockets and suicide attacks in the "cafes and streets" of Israel. The violence will beget more violence and unless the United Nations or the Arab League can somehow step in and mediate a ceasefire this latest escalation is likely to continue unabated for the near term. I leave the United States out because it is apparent from everything being said by the Bush administration in its last days that they do not have the stomach for any further intervention and clearly blame the situation entirely on Hamas. Of course, nothing is being said about the humanitarian crisis that has been taking place over the past four to six months as Israel has intentionally starved 1.5 million Palestinians through their blockades and other border controls. I do not say that this is justification for the rocket attacks, but I think it is important to remember that there are always two sides to a story. I also think it's important to point out that given the current situation, it is likely that a number of innocent children are going to be killed in the coming days and weeks.

The photo's coming out of the Associated Press in the Middle East make me want to cry. The violence has to stop and someone has to lead the effort to stop it. I don't know if President-elect Obama is prepared to engage given everything that is on his plate and I'm not even certain the U.S. should be engaging. Where is the European Union in this crisis? The United Nations? Where is the Arab League?

My Sunday morning has been sad indeed as I have scoured the news for updates on the situation. There seems to be no end in sight!

State of the Blogosphere

Technorati's State of the Blogosphere 2008 report is now available on their website (www.technorati.com) and provides some very interesting insights in the world of blogging. For instance, as of August, 2008 there were 77.7 million unique visitors to blogs in the U.S., 41.0 million to Facebook, 75.1 million to mySpace and a total internet audience of 189.9 million. There have been 1.33 million blog records indexed by Technorati since 2002, 7.4 million blogs posted in the last 120 days, 1.5 million blogs posted in the last 7 days and 900,000 posted in the last 24 hours, or at least those were the stats when the report was published. Bloggers turn out to be both educated and generally affluent with three out of four bloggers have graduated from college and 42% having attended graduate school. "They skew male, and more than half have a household income of over $75,000", according to the report. There are five sections to the report and worth the 20 to 30 minutes you may spend reviewing it.

On the 22nd of December, Forbes.com published the "400 Best Big Companies" report. It covers both American and foreign corporations that have a significant presence in the U.S. Each have at least $1B in revenue in the most recent fiscal year and a stock price of at least $5 per share and positive equity. Forbes selected these 400 from a list of 1,000 candidates that fell into the parameters described and used a fairly straight forward set of criteria, which you can deep-dive on the Forbes.com website. There is also a very neat pivot table that allows you to dice them just about anyway you'd like just in case you were preparing some prospect lists for 2009. Might as well chase the successful firms with a bit of cash because right now I'm not certain a lot of the companies being served are going to make through 2009. It's a tough economy and companies are scrambling to figure out what works and how to keep the customers loyal, which is exactly why I joined Market Force Information in early October.

Market Force is the leading Customer Experience Information & Insights Partner for multi-location businesses, and that really means three things for Market Force and our clients.........first, it means that we evaluate the on-site experience from both the viewpoint of the customer's perception and the operational realities that created those perceptions. Second, we solve two business problems for our clients; i.e.: the tie between the operational performance, customer satisfaction and financial performance; and the need to drive operational improvement to the store level. Finally, we provide business improvement and decision support tools to help our customers manager their investments in customer experience. As I said earlier, customer loyalty is going to be critical for a lot of companies in 2009 and if they cannot articulate the operational realities at the store level then they are going to be among the losers. Management has to know what is happening at the "moment of truth" when a consumer engages a shopping experience........what happens when you walk into any store? You evaluate everything (rather consciously or unconsciously) from the moment you enter the store. Did someone greet you? Were you able to get assistance in a reasonable time frame? Were the associates on the floor friendly and courteous? Were the dressing rooms neat? Were the bathrooms clean? Think about it. Every aspect of that in-store experience registers with you and determines the likelihood of you returning and spending money again. And what about referrals? When is the last time you blasted some store or experience for the reasons I just mentioned? Understanding the operational realities and how they tie to customer perceptions and ultimately financial performance is the key to being successful in 2009, and that is what we do at Market Force Information. It's a very cool company and I'm really enjoying my time there. You can investigate the firm at www.marketforceinformation.com

Lakers knocked off the Celtics last evening and as I told a friend this morning, if it couldn't be the Hawks then my next most favorite team would suffice. I know it is only a December game and there is a lot of season left, but it did my heart good to see those Boston fans crushed. Now, if only Dallas can get out of Philadelphia with a win tomorrow!

Christmas Shopping

So I head out yesterday in the early afternoon with instructions from Kate to relax and unwind. The only problem is I'm headed for the shopping malls and I'm supposed to "relax and unwind". Sure. That's relatively easy when you have all these completely insane people driving around in 2 ton vehicles thinking they own the road and carparks are the equivalent of NASCAR racetracks. Case in point: I wander over to the Joseph Banks store on Peachtree........you know, the one right across from Dick's Sporting Goods. I reckoned that that there are a number of stores that I can visit simply by parking by J. Banks. It was fairly easy to get into the lot as I approached it from the Peachtree entrance and there was no traffic. Unfortunately, that's because all the traffic was in the carpark and everyone was scrambling to find a space. So I eventually eased my way to the very back of the lot and sure enough I drove right into one of the three remaining slots. I got out of the car and started to walk back to J. Banks and was nearly run over by this mad woman who was talking into a phone with one hand, to her passenger with the other hand and therefore must have been driving with her knees (assuming she did not have three hands). How close did she really come to hitting me? Well, let's put it this way. I've had near death experiences in Vietnam and this wasn't of that scale, but it sure as hell was close.

I walked into J. Banks and immediately regretted being there. It was a zoo. They had this crazy sale that gave you two free items for each item that you purchased at full price. Really nice dress slacks for $140 or $46.66 per pair......sports coats for $500 or $166 each. It all seemed reasonable, but of course the numbers are a bit tangled, especially when you think of the other sales they have during the year and realize that you purchased two of the same sport coats last fall for roughly $150 each on sale and the same brand of dress slacks for $30 per pair, again on sale. Anyway, given it was a madhouse and since there was no way I could get any service in less than an hour, I made the decision to pass on the famous Joseph Banks sale.

Okay, off to Boarders. Same story, different store. Lots of items that we don't need on sale and very long queues at the check-out register. Off I went thinking Dick's Sporting Goods would be the way to go...........wrong again!

Anyway, I was back home in about 25 minutes and had spent not a dime in any of the stores I visited. Sorry guys. I know the retailers are having trouble, but you got to give a person a fighting chance to spend a buck before that actually happens.

So, on-line to the Apple Store for some gift certificates that could be delivered via email, to Amazon for some gifts that would be delivered to the house no later than the 23rd and a few more gift certificates that I could print on my home printer. Sixty minutes of shopping on my home computer and everything was done and I was pretty relaxed at the end. I had a Jack Daniels and Coke sitting beside me during my shopping experience and while my bank account took a fairly hefty hit, at least I wasn't a complete zombie, which is exactly what I would have been had I stayed in those stores. I don't know..........do we really need stores anymore? Could we completely do away with storefronts and sell everything on-line? Who knows? Perhaps that is where we will ultimately end up if this economy keeps tanking.

Anyway, hope your Christmas shopping experience was not horrible and you were able to find everything your little heart desires.........only 2.5 days left before Christmas. Better get out there, or on-line, whichever works best for you!

So in closing, I'm adding a special picture that I treasure. It's from the little town that we lived in while I was posted to The Netherlands. The town is called Leiden and it is quite special. Thought you would all enjoy seeing it once again.

Back in Atlanta

I landed at Hartsfield-Jackson last Friday evening at 8:15 pm after a mostly uneventful flight. In fact, the only remarkable thing about the flight was the number of "large" passengers trying to squeeze into those tiny spaces that Delta calls seats. Okay, so I'm a tad biased here. I think really over-weight passengers should be required to purchase the equivalent of 1.5 seats instead of making the rest of us suffer the overhanging flesh. I must admit that I was mostly fortunate in that I had an aisle seat and the guy in the middle seat was a reasonably sized chap. He had a thing about the seat rests though. You know the type, They sit down and immediately stake out both seat rests. I think it's a response to having been relegated to a middle seat, almost as if they need to make a statement that even though they are sitting in the middle seat, they aren't second class citizens. Of course we all know that anyone stuck in the middle seat is either an infrequent flyer with no influence, a frequent flyer who forgot to check their seat assignment, or someone who just got a bad draw on the day. It has happened to me on a number of occasions and all I can say is that while it isn't fun, it isn't the end of the world either........that is, unless you get stuck in a middle seat on the direct flight between Atlanta and Tel Aviv. Now that was a bummer!

Anyway, getting back to the weight issue. Have you noticed how many seriously overweight airline passengers there are these days? I even spied one in an exit row not long ago on a flight between Atlanta and Denver, which made me really nervous given the possibility of that person being able to respond quickly in an emergency. The airlines seem to be completely oblivious to the situation as they do absolutely nothing to help out. There was this totally overweigh lass on the flight between Denver and Atlanta on Friday evening who could not possibly fit into a normal size seat (not many of us "comfortably" fit) and despite a number of passengers suggesting that something be done the flight attendants carried on and acted as if it were unimportant/of no interest to them. The lady stuck in the middle seat finally resolved the issue by finding an empty middle seat several rows back and was able to avoid being crushed for the 2 plus hour flight to Atlanta.

Of course this rant could lead to another litnany of grievances with the airline industry, but I'll spare you for the moment. Suffice it to say that flying in this country just continues to become more and more complex/unpleasant/difficult, plus down right aggravating!

Update: December '08

I had a brief conversation with my sister Mary over the Thanksgiving holiday and she reminded me that I had not posted anything on my blog since Joe was in the hospital. Sorry folks! As always, my intentions are honorable, but my travel/work schedule has absorbed much of my time over the past two months.

First, an update on Joe. The very good news is that the new medication has kicked in and things have really improved for both Joe and our family. He seems to be a much happier child these days and more balanced in his attitude towards school and life in general, although for a 12 year old school is pretty much all there is in life since that is the primary source for friends given our neighborhood. He is still heavily committed to Karate and recently acquired his first stripe on his Purple Belt, which means he only has about 130 to 150 more classes before he tests for his Blue Belt. If he stays committed to the process then he is on schedule to have a Black Belt just before his 18th birthday. He is also playing basketball again this season with the St. James team and thankfully Greg Maxey is still coaching these kids. Joe has been with him since he was eight years old and just loves to participate, which Coach Maxey makes certain that he and all the kids on the team get to do every game and practice. Joe may not be the most talented offensive player on the team, but he does play tenacious defense and opposing teams hate his swarming style; i.e.: I think because of the Karate he has quick hands and is able to get his hands on the ball often, which creates problems for players who handle the ball carelessly. And finally, there is Scouts, which is also a source of enjoyment for him. He actually went on his first camping trip this past fall without Dad and seemed to have a great time on his own. That was a big deal for him as he has experience anxiety in the past when he ventured out on his own. So the net/net is while we continue to struggle with lots of different things related to Joe (schoolwork and homework being the two most pressing at the moment), he seems to have gotten past the weekend in the hospital and we feel that we are making forward progress. The picture shows Joe at the most recent Shotgun Merit Badge weekend. He only fired about 10 rounds this season, but he hit two clay pigeons and was pretty proud of himself. I'm confident that next year he will be even more eager to test for the badge.

As for me, I'm enjoying a week in Boulder. We had about 4 to 6 inches of snow yesterday and as I looked out of my hotel window this morning I could not help by think how beautiful everything looked. Although it was still dark, the mountains seem to shine with the whiteness of the freshly fallen snow and everything seemed so peaceful. It was truly a breathtaking view!

I love the new company (Market Force Information) and being back in mainstream sales. I just recently agreed to assume responsibility for all new business sales in 2009 including upselling the existing base. This means that I have ownership for retention, program expansion and new business growth across the entire firm next year (actually, that responsibility officially fell on my shoulders yesterday). I haven't deserted Patrick D. Gaul, Inc. as yet, but if all goes well in April I'll have to make the decision to go full time with Market Force and put my firm on hold or complete my current engagement and move on to other opportunities. A difficult, but nice dilemma to have on my plate in the current economic environment.

So there it is.........Joe is progressing on most fronts. I'm pretty darn happy with just about everything related to my new role and Kate and Ellie seem to be getting along a tad better after having a Mother/Daughter weekend in Orlando with Applause for Kids. More on that later.............